Legal, in plain words
Who your stay is with
Every house books the same way: your stay is with the house, and the booking and payment run on Minpaku X.
DraftA draft for the prototype, in plain words. The signed version will follow before Minpaku X opens; where they differ, the signed version applies. Updated 3 Nov 2026.
Who does what
- The house: your stay is with the house (宿泊契約). It welcomes you, keeps the house rules and its cancellation policy, and is the seller of the stay.
- Minpaku X: runs the booking and the payment for the house, sends your confirmation, keeps your trip page and your Pass, and carries your messages.
- The card processor: takes your payment for the house. Your card details never reach the house or us.
As a price box says it
Atami UmihoshiYour stay is with Atami Umihoshi. Booked and paid on Minpaku X.
The price
The price you see before you pay is the whole price: the stay, cleaning, consumption tax and the town's accommodation tax where there is one. There is no booking fee for travellers and nothing to pay at the door.
The house pays Minpaku X a monthly plan and a platform fee on stays booked through Minpaku X. It is never added to your price.
Before you pay
The last step of the checkout shows the house you contract with, the dates, the party, the whole price, the cancellation policy and the house rules, all on one screen (特定商取引法 第12条の6).
Changes and cancellations
From your trip page, under the house's policy as it was shown when you booked. Refunds go back to the card you paid with.
If something goes wrong
Tell the house first through your trip page; most things are easiest to settle at the door. If it isn't settled, write to us and we will help both sides.
Our registration
Selling stays on the Minpaku X marketplace begins once Minpaku X holds its registration (住宅宿泊仲介業 or 旅行業). Until then this site is a prototype: its checkout is a test and no card is charged.